Be the only business thatBe the only business that answers calls after 9pm.
The infrastructure behind every build
The cost of standing still
of online clinic bookings happen between 5pm and 9am
HotDoc, 1M+ bookings dataset
metro Australians sought after-hours care last year
AIHW 2023-24
of business calls go unanswered in service industries
industry research
What Elevate builds
We don't sell a fixed catalogue. We inspect your business, then build what genuinely helps.
Use cases by industry
We go deepest in healthcare, construction, and trades, but the playbook fits any service business that runs on calls and bookings.
Clinics & allied health
- After-hours patient line that books into HotDoc, Cliniko, or Halaxy
- Recall & reactivation to fill tomorrow's gaps
- Confirmations + reminders that cut no-shows
Construction companies
- Capture project enquiries before they ring a competitor
- Qualify scope, budget, and timeline, then route to the right PM
- Quote-request intake straight into your CRM
Trades & field services
- Never miss an urgent job, answered 24/7
- Instant speed-to-lead follow-up on every web enquiry
- Booking, dispatch notes, and review collection after the job
Legal firms
- Capture new-matter enquiries after hours and qualify them
- Intake: conflict-check details → CRM → agent context
- Fast, professional follow-up that books the right consultations
Vet clinics
- Triage anxious owners and book consults, day or night
- Clear, safe after-hours emergency routing
Professional services
- Qualify enquiries against your criteria before they go cold
- Intake automation: forms → CRM → agent context
- Fast, on-brand follow-up that books the right leads
Calibration · the difference
Every month, we sit down with what your automations have actually done: calls answered, bookings made, leads captured, no-shows reduced. We surface what's working, what's drifting, and what needs adjusting. Then we tune. That's Calibration. It's why the agent you have in month twelve is sharper than the one you got in month one, and why our clients stay.
Calls answered this month
Built for trust
Most AI agencies sell speed; we sell trust. Every automation we build is shaped to your business, tested against your real customers, and reviewed against Australian standards (AHPRA, ACMA, Privacy Act, ACL) before it ever goes live. We treat compliance as the first feature, not the last. Whether you run a clinic, a trade, or a small professional firm, your customers need to trust what you put in front of them. So do we.
How we work
We inspect.
A 30-minute discovery call. We learn your hours, your team, your tools, your tickets.
We build.
Customised, never copy-pasted. Inside two weeks, your agent is live and learning your business.
We test together.
You hear it answer real-sounding calls. We tune until it's right.
We calibrate.
Every month, forever. Your system gets sharper while everyone else's drifts.
Hear it work
Real ElevenLabs + Twilio implementation. Fictional caller, real agent: it qualifies the lead and books the call.
Pricing
Flexible pricing, scoped to your business. Customisation and monthly Calibration are included in every tier.
Foundation
Stop missing calls.
What it covers
- 1 AI voice receptionist (after-hours and/or overflow)
- Conditional call forwarding on your existing line
- Booking-system integration (HotDoc, Cliniko, Halaxy, ServiceM8, or similar)
- Post-call SMS confirmations to your callers
- Monthly Calibration call (30 min) + written report
- 150 agent minutes/month included
- 50 SMS confirmations/month
For: Small clinics, solo practices, single-location service businesses.
Growth
Capture more, retain more, get found.
What it covers
- Everything in Foundation, plus:
- Speed-to-lead automation (instant follow-up on every web enquiry)
- Recall and reactivation workflows
- Local SEO + AEO (AI-search visibility)
- Google Business Profile management + compliant review workflow
- 1 long-form content piece per month
- 300 agent minutes/month included
- 150 SMS/month
For: Multi-practitioner practices, growing clinics, emergency trades: businesses ready to grow, not just answer.
Full
Your whole front door, rebuilt and run.
What it covers
- Everything in Growth, plus:
- A new Storefront website (Professional baseline; Premium available)
- Managed Google + Meta ads (ad spend billed separately)
- Reputation management (proactive responses, sentiment monitoring)
- Intake automation (forms → CRM → agent context)
- 2 long-form content pieces per month
- 500 agent minutes/month included
- 300 SMS/month
- Weekly check-ins for the first 60 days; quarterly deep-dive Calibration
For: Multi-location groups, high-volume practices, ads-heavy growth phase.
FAQ
AI receptionists and automation for Australian businesses
Elevate builds an AI receptionist and custom automations for Australian service businesses, so every call is answered and every lead is captured, day or night. We inspect how your business actually runs, then build the right system for it, and we keep tuning it every month.
An AI receptionist that answers every call
An AI receptionist, also called an AI voice receptionist or AI phone answering service, picks up when your team cannot. It answers in natural speech, handles common questions, books appointments into your calendar, and texts your team the details, so nobody has to call back from scratch. For a small business that means no missed calls after 9pm, during busy periods, on weekends, or while your front desk is with a customer.
After hours is where a surprising share of demand sits. More than half of online clinic bookings now happen between 5pm and 9am (HotDoc), and one in five metro Australians sought after-hours care last year (AIHW). A receptionist that works around the clock turns those moments into booked work instead of voicemail.
Custom automations built around your business
Beyond answering calls, we build automations that fit how you already work: instant speed-to-lead follow-up on web enquiries, recall and dormant-customer reactivation, online booking, review requests, and back-office admin like intake forms and reporting. We inspect your CRM, phone system and team first, then build only what genuinely helps, instead of dropping in someone else's template.
Websites that turn searches into bookings
Most enquiries start on your website, so it has to load fast, work on mobile, and make booking effortless. Our Storefront builds are SEO-ready, conversion-focused, and owned by you, built on the same modern stack as this site.
Built for Australian service businesses
We work with clinics, dental and medical practices, veterinary clinics, trades and field services, and professional firms across Australia, from Sydney and Melbourne to Brisbane, Perth and Adelaide. Every build is shaped to Australian standards, including AHPRA, ACMA, the Privacy Act and the Australian Consumer Law, before it ever goes live.
ExploreAI voice receptionistCustom AI automationsWebsites for service businessesAI receptionist by industryAI receptionist by cityPricingBook a discovery call