Be the only business thatBe the only business that answers calls after 9pm.
The infrastructure behind every build
The cost of standing still
of online clinic bookings happen between 5pm and 9am
HotDoc, 1M+ bookings dataset
metro Australians sought after-hours care last year
AIHW 2023-24
of business calls go unanswered in service industries
industry research
What Elevate builds
We don't sell a fixed catalogue. We inspect your business, then build what genuinely helps.
Use cases by industry
We go deepest in healthcare, construction, and trades, but the playbook fits any service business that runs on calls and bookings.
Clinics & allied health
- After-hours patient line that books into HotDoc, Cliniko, or Halaxy
- Recall & reactivation to fill tomorrow's gaps
- Confirmations + reminders that cut no-shows
Construction companies
- Capture project enquiries before they ring a competitor
- Qualify scope, budget, and timeline, then route to the right PM
- Quote-request intake straight into your CRM
Trades & field services
- Never miss an urgent job, answered 24/7
- Instant speed-to-lead follow-up on every web enquiry
- Booking, dispatch notes, and review collection after the job
Legal firms
- Capture new-matter enquiries after hours and qualify them
- Intake: conflict-check details → CRM → agent context
- Fast, professional follow-up that books the right consultations
Vet clinics
- Triage anxious owners and book consults, day or night
- Clear, safe after-hours emergency routing
Professional services
- Qualify enquiries against your criteria before they go cold
- Intake automation: forms → CRM → agent context
- Fast, on-brand follow-up that books the right leads
Calibration · the difference
Every month, we sit down with what your automations have actually done: calls answered, bookings made, leads captured, no-shows reduced. We surface what's working, what's drifting, and what needs adjusting. Then we tune. That's Calibration. It's why the agent you have in month twelve is sharper than the one you got in month one, and why our clients stay.
Calls answered this month
Built for trust
Most AI agencies sell speed; we sell trust. Every automation we build is shaped to your business, tested against your real customers, and reviewed against Australian standards (AHPRA, ACMA, Privacy Act, ACL) before it ever goes live. We treat compliance as the first feature, not the last. Whether you run a clinic, a trade, or a small professional firm, your customers need to trust what you put in front of them. So do we.
How we work
We inspect.
A 30-minute discovery call. We learn your hours, your team, your tools, your tickets.
We build.
Customised, never copy-pasted. Inside two weeks, your agent is live and learning your business.
We test together.
You hear it answer real-sounding calls. We tune until it's right.
We calibrate.
Every month, forever. Your system gets sharper while everyone else's drifts.
Hear it work
Real ElevenLabs + Twilio implementation. Fictional caller scenario, real agent.
Pricing
Flexible pricing, scoped to your business. Customisation and monthly Calibration are included in every tier.
Foundation
Stop missing calls.
What it covers
- 1 AI voice receptionist (after-hours and/or overflow)
- Conditional call forwarding on your existing line
- Booking-system integration (HotDoc, Cliniko, Halaxy, ServiceM8, or similar)
- Post-call SMS confirmations to your callers
- Monthly Calibration call (30 min) + written report
- 150 agent minutes/month included
- 50 SMS confirmations/month
For: Small clinics, solo practices, single-location service businesses.
Growth
Capture more, retain more, get found.
What it covers
- Everything in Foundation, plus:
- Speed-to-lead automation (instant follow-up on every web enquiry)
- Recall and reactivation workflows
- Local SEO + AEO (AI-search visibility)
- Google Business Profile management + compliant review workflow
- 1 long-form content piece per month
- 300 agent minutes/month included
- 150 SMS/month
For: Multi-practitioner practices, growing clinics, emergency trades: businesses ready to grow, not just answer.
Full
Your whole front door, rebuilt and run.
What it covers
- Everything in Growth, plus:
- A new Storefront website (Professional baseline; Premium available)
- Managed Google + Meta ads (ad spend billed separately)
- Reputation management (proactive responses, sentiment monitoring)
- Intake automation (forms → CRM → agent context)
- 2 long-form content pieces per month
- 500 agent minutes/month included
- 300 SMS/month
- Weekly check-ins for the first 60 days; quarterly deep-dive Calibration
For: Multi-location groups, high-volume practices, ads-heavy growth phase.
FAQ